Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the websites, content, and services provided by Threshold Homes, Inc., a Delaware corporation ("Threshold," "we," "us"). Please read them carefully.

(a) Website use. By accessing or browsing our website, you agree to these Terms as they apply to the website and to any free informational content or tools we make available.

(b) Paid and delivered services. Sections 3 through 17 apply to any Repair Assessment, concierge or referral service, or other deliverable we provide to you (each, a "Service"). Those sections take effect only when you affirmatively accept them — by checking an acceptance box, signing an engagement acknowledgment, or replying in writing to confirm your agreement — before we deliver the Service to you. We will not deliver a Repair Assessment until we have that acceptance on record.

(c) Changes. We may update these Terms. We will post the revised version with a new effective date, and material changes will be communicated to active clients by email at least ten (10) days before they take effect. The version in force on the date we delivered a given Service governs that Service. We maintain dated archives of prior versions and will provide the applicable version on request.

(d) If you do not agree, do not use the website or the Services.

2. What Threshold Is

Threshold helps residential homebuyers and homeowners understand what a home needs, what it is likely to cost, and who should do the work. We identify, recommend, and coordinate independent third-party service providers; we review documents and explain what they mean; and we produce budgetary planning ranges. What we sell is judgment and coordination. We do not sell labor, and we do not perform physical work of any kind.

3. What Threshold Is Not

You should not engage Threshold under any of the following mistaken impressions.

We are not home inspectors. We do not perform home inspections as defined by California Business and Professions Code §7195 or any analogous law. We do not physically examine any structure, system, or component.

We are not contractors. Threshold is not a licensed contractor and does not hold a license from the California Contractors State License Board. We do not bid on, perform, subcontract, or supervise construction work. Nothing we provide is a bid, quote, proposal, or offer to perform work.

We are not appraisers. We do not provide opinions of property value, and nothing we deliver is an appraisal or a valuation.

We are not real estate brokers or agents. We do not represent you in any real estate transaction, do not provide real estate brokerage services, and do not advise on offer price, negotiating position, or whether to buy, sell, or waive any contingency. Those decisions are yours, made with your own licensed real estate professional.

We are not engineers, architects, or environmental or pest professionals. Where a specialist evaluation is warranted, we will say so and recommend you obtain one.

We are not lawyers, accountants, insurance agents, or financial advisors, and nothing we provide is legal, tax, insurance, or investment advice.

4. The Repair Assessment

(a) What it is. A Repair Assessment is a written document in which we review third-party home inspection reports, seller disclosure materials, and other documents provided to us, and produce (i) a plain-language explanation of identified items, (ii) budgetary planning ranges for addressing them, and (iii) prioritization guidance distinguishing items that are urgent, deferrable, or optional.

(b) The primary inputs are the documents provided to us. We do not visit the property, open walls, test systems, or independently verify any statement in an inspection report or disclosure. If a condition was not identified in the documents we received, it will not appear in our assessment — and its absence is not evidence that the condition does not exist.

(c) Completeness is your responsibility. You are responsible for providing us with complete and accurate input documents. An assessment based on a partial disclosure package will be correspondingly limited, and we will note the limitation where we are aware of it.

(d) Turnaround. We prepare assessments as promptly as we are able, but preparation can take 24 hours or longer. We cannot guarantee turnaround times.

5. Estimates Are Planning Ranges, Not Bids or Guarantees

This is the single most important limitation in these Terms, and we would rather over-explain it than have you misunderstand it.

(a) Every figure we provide is a non-binding planning range, presented with stated assumptions. It is an estimate of what work of a described scope might reasonably cost in your market at the time of writing.

(b) No figure is a bid, a quote, a firm price, a warranty, or a guarantee of what any contractor will charge or what any project will ultimately cost. Only a licensed contractor who has examined the property can give you a price.

(c) Actual costs commonly differ from estimates, sometimes substantially. Conditions concealed behind finished surfaces, permit and code requirements, material and labor price movement, scope changes, and contractor availability all move final cost in ways no document review can anticipate.

(d) Do not rely on our figures without independent verification. Before you waive a contingency, submit or adjust an offer, commit funds, or make any other decision with financial consequences, obtain written bids from appropriately licensed contractors and, where warranted, specialist evaluations. Our work is intended to help you ask better questions of those professionals — not to replace them.

(e) Decisions about the property and the transaction are yours. We inform those decisions; we do not make them, and we do not recommend that you buy or decline to buy any property, waive any contingency, or offer any price. Where you separately ask us to select or schedule a Provider on your behalf, that delegation is limited to coordination and is governed by §6(c) and §6(d).

6. Concierge and Referral Services

(a) What it is. Our concierge service helps you identify, select, schedule, and coordinate independent third-party service providers — contractors, tradespeople, movers, inspectors, designers, cleaners, and similar (each, a "Provider"). Depending on your membership tier and what you ask of us, this may include understanding your needs, identifying candidate Providers, requesting and organizing bids, presenting recommendations, scheduling work, and tracking communication and progress across a project.

(b) How we select. We recommend Providers based on our knowledge of the local market, our experience with their prior work, feedback from other clients, and their stated licensing and insurance. Our selection is a judgment, not a certification. We do not audit, inspect, or guarantee any Provider's work, credentials, insurance, or financial condition. See §8.

(c) Acting at your direction. You may ask us to act on your behalf to select and schedule a Provider. Where you do, we act solely as your limited agent, for coordination purposes only — identifying, scheduling, and communicating — at your direction and subject to your review. We never act as, or on behalf of, any Provider. We do not solicit or negotiate contracts on any Provider's behalf, and we do not hold ourselves out as able to undertake construction work ourselves or through others.

(d) Your review, and your contract with the Provider. Even where you delegate selection to us, it remains your responsibility to review our selection before work begins and to satisfy yourself that the Provider is appropriate for the job, adequately licensed and insured, and acceptable to you. You enter into the agreement for the work directly with the Provider, and you pay the Provider directly. All services performed at your property are between you and the Provider. Threshold is not a party to that agreement.

(e) Coordinating is not supervising. We do not act as a general contractor, construction manager, or project superintendent. We do not direct the means, methods, sequence, or safety of any Provider's work; we do not inspect, approve, or certify completed work; we do not pull permits; and we do not accept responsibility for the quality, timeliness, cost, or safety of anything a Provider does.

(f) We are not an emergency service. If you become aware of an urgent condition — an active leak, a gas odor, a fire or electrical hazard, a loss of heat or power, or anything presenting a risk to health or safety — contact emergency services or the appropriate utility first. Threshold does not monitor communications continuously, does not provide emergency response, and does not guarantee any response or dispatch time.

(g) Your own Providers. Nothing obligates you to engage anyone we recommend, and you may direct us to work with a Provider of your own choosing.

7. Your Responsibilities

Provide complete, accurate, and timely documents and information.

Obtain your own inspections, specialist evaluations, and contractor bids.

Read the underlying inspection reports and disclosures yourself. Our summary is a companion to those documents, not a substitute for them.

Review any Provider we recommend, select, or schedule before work begins, and enter into the agreement for the work directly with that Provider.

Make your own decisions, in consultation with your own licensed real estate, legal, and financial professionals.

Use the Services only for your own transaction or property, in accordance with §12.

8. Service Providers — Independence, Limits, and Disputes

Where we refer, recommend, or schedule a Provider, the following applies without exception.

(a) Providers are independent third parties. They are not employees, agents, partners, joint venturers, or subcontractors of Threshold. We do not control, direct, supervise, or monitor their work.

(b) You contract and pay directly. Any agreement for work is solely between you and the Provider. Threshold is not a party to that agreement and does not solicit, negotiate, or execute contracts on any Provider's behalf. You pay the Provider directly.

(c) We do not warrant Providers. While we make reasonable efforts to recommend Providers we believe to be reputable and appropriately licensed, we make no representation or warranty regarding any Provider's licensing, insurance, bonding, workmanship, timeliness, pricing, safety practices, character, or compliance with law. Verify licensing and insurance yourself; in California you can check a contractor's license at the Contractors State License Board.

(d) A recommendation is not an endorsement or a guarantee. Inclusion in our network does not certify quality.

(e) Disputes with Providers are between you and the Provider. Threshold has no liability for any Provider's acts, omissions, delays, defects, property damage, injury, cost overruns, or failure to perform. We will make reasonable efforts to help you communicate with a Provider, but we cannot resolve, arbitrate, or indemnify such disputes.

9. How We Are Paid, and Our Conflicts

We would rather tell you exactly how we make money than have you wonder. Threshold may be compensated in the following ways:

Fees you pay us for memberships, Repair Assessments, and concierge services.

Referral compensation from Providers. Some Providers pay Threshold a fee, commission, or bounty when we refer a client who engages them. This means we have a financial interest in some referrals.

Compensation from or arrangements with real estate professionals. Where we have any revenue-sharing, sponsorship, discount, or other financial arrangement with a real estate agent or brokerage connected to your transaction, we will disclose it to you in writing before or at the time we deliver a Service.

We will disclose, at the time we make a recommendation, whether we expect to receive referral compensation in connection with any Provider we recommend to you. Our advisors are instructed to prioritize client outcomes over referral economics, and we may share a portion of referral compensation back to you — but you should weigh our recommendations knowing these arrangements exist, and you are always free to obtain competing bids.

10. Real Estate Professionals

(a) Threshold is frequently introduced to clients by a real estate agent, and clients often give their agent access to Threshold materials. Doing so is at your election.

(b) Your agent is not our agent, and we are not your agent. No agency, fiduciary, employment, or partnership relationship is created between Threshold and any real estate agent or brokerage by virtue of a referral, an introduction, or a shared client.

(c) We do not supervise, direct, or bear responsibility for any advice, representation, disclosure, or omission by any real estate professional, and no real estate professional is authorized to make representations or commitments on Threshold's behalf.

(d) Where a real estate professional purchases a Service for the benefit of a client, the client is the intended recipient and these Terms apply to that client's use of the deliverable.

11. Fees, Payment, and Cancellation

(a) Fees for each Service are as quoted before you accept. Subscription fees are billed in advance on the stated cycle and renew automatically until cancelled.

(b) Cancellation. You may cancel a subscription within thirty (30) days of purchase and receive a refund. After thirty (30) days, subscription fees are non-refundable. An annual subscription cancelled before the end of its term remains in effect through the end of that term and does not renew; it is not refunded.

(c) Where you engage us in person at your residence, you may have a statutory right to cancel within three business days under California law; where that right applies, we will provide the required notice.

(d) Third-party charges — contractors, inspectors, movers, permits — are paid by you directly to those parties and are not Threshold fees.

12. Intellectual Property and Use of Deliverables

(a) Threshold owns all right, title, and interest in its website, methodologies, templates, models, and deliverables, excluding third-party documents you supply to us.

(b) We grant you a limited, non-exclusive, non-transferable license to use a deliverable for your own evaluation of the specific property it addresses. You may share it with your own agent, lender, attorney, and advisors in connection with that transaction.

(c) You may not republish, resell, or distribute a deliverable to other prospective buyers, to the seller, to the public, or in any listing or marketing material without our prior written consent. A deliverable is prepared for one client, one property, and one moment in time. No person other than the client named in the deliverable is entitled to rely on it, and we accept no duty to any such person.

(d) You retain ownership of documents and information you provide, and grant us a license to use them to perform the Services and, in de-identified and aggregated form, to improve our methods.

13. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE WEBSITE, CONTENT, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS, AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THRESHOLD DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, ACCURACY, AND NON-INFRINGEMENT.

THRESHOLD DOES NOT WARRANT THAT ANY ESTIMATE, RANGE, PRIORITIZATION, OR RECOMMENDATION WILL PROVE ACCURATE, THAT ANY PROVIDER WILL PERFORM SATISFACTORILY, THAT ANY PROJECT WILL BE COMPLETED WITHIN ANY BUDGET OR TIMELINE, OR THAT ANY PROPERTY WILL PERFORM, APPRAISE, OR RESELL IN ANY PARTICULAR WAY.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THRESHOLD AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST OPPORTUNITY, LOSS OF USE, DIMINUTION IN PROPERTY VALUE, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE WEBSITE OR THE SERVICES, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT THRESHOLD WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THRESHOLD'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE WEBSITE OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO THRESHOLD IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR FRAUD, FOR WILLFUL INJURY TO THE PERSON OR PROPERTY OF ANOTHER, OR FOR VIOLATION OF LAW, WHETHER WILLFUL OR NEGLIGENT, OR FOR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE LIMITED UNDER CALIFORNIA CIVIL CODE §1668 OR OTHER APPLICABLE LAW. IF ANY LIMITATION IN THIS SECTION IS HELD UNENFORCEABLE, IT SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED, AND THE REMAINDER OF THESE TERMS SHALL REMAIN IN EFFECT.

YOU ACKNOWLEDGE THAT THESE LIMITATIONS ARE A FUNDAMENTAL BASIS OF THE BARGAIN, THAT THRESHOLD'S FEES ARE SET IN RELIANCE ON THEM, AND THAT THRESHOLD WOULD NOT PROVIDE THE SERVICES AT THESE PRICES WITHOUT THEM.

15. Indemnification

You agree to indemnify and hold harmless Threshold and its officers, directors, employees, and contractors from any third-party claim, loss, liability, or expense (including reasonable attorneys' fees) arising out of (a) your breach of these Terms, (b) your distribution of a deliverable in violation of §12, or (c) your dispute with any Provider or real estate professional. This obligation does not apply to claims arising from Threshold's own negligence or misconduct.

16. Dispute Resolution and Arbitration

(a) Talk to us first. Before starting any formal proceeding, contact us at info@thresholdhomes.ai with a written description of the dispute and the resolution you want. We will make a good-faith effort to resolve it within thirty (30) days. Most problems end here.

(b) Arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms or the Services will be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules, before a single arbitrator, seated in San Mateo County, California, or by videoconference at your election. The Federal Arbitration Act governs this section.

(c) We pay the arbitration fees. Threshold will pay all JAMS filing, administrative, and arbitrator fees for any claim brought by a consumer client, except that the arbitrator may allocate fees if a claim is found frivolous. Each party otherwise bears its own attorneys' fees unless a statute provides otherwise.

(d) Small claims and injunctive relief are preserved. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or confidential information.

(e) Class action waiver. Claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate claims or preside over any representative proceeding. If this waiver is held unenforceable as to a particular claim, that claim proceeds in court and the remainder stays in arbitration.

(f) Thirty-day opt-out. You may opt out of this §16 by emailing info@thresholdhomes.ai with your name and the words "arbitration opt-out" within thirty (30) days of first accepting these Terms. Opting out does not affect any other part of these Terms, and will not affect the Services you receive or the price you pay.

17. General

(a) Governing law. California law governs these Terms, without regard to conflict-of-laws rules. Subject to §16, the state and federal courts located in San Mateo County, California have exclusive jurisdiction.

(b) Privacy. Our handling of your information is described in our Privacy Policy, incorporated by reference. Inspection reports and disclosure packages often contain sensitive information about a property and its occupants; we limit access to those materials to personnel who need it to perform the Services.

(c) Severability. If any provision is held unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect.

(d) No waiver. Our failure to enforce a provision is not a waiver of it.

(e) Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

(f) Entire agreement. These Terms, together with any signed engagement acknowledgment and our Privacy Policy, are the entire agreement between you and Threshold regarding the Services.

(g) Contact. Threshold Homes, Inc. — info@thresholdhomes.ai — thresholdhomes.ai